3 Best Catchpoint Alternatives To Consider For Your Startup
So you had implemented Catchpoint for digital experience monitoring (DEM) but you are back in the market for a Catchpoint alternative? Selecting the right Catchpoint alternative can be a crucial decision for your startup/small business as it will have a massive impact on your digital product’s overall performance and cost-effectiveness.
Owing to a large number of Digital Experience Monitoring tools available with similar features and applications at face value, it becomes difficult to comprehend the individual strengths and limitations.
This makes it essential for startups and small business owners to thoroughly analyze their needs and identify the most suitable solution. In this article, we will examine various alternatives to Catchpoint, compare their features, and provide insights to help you make your mind.
In this article, we aim to simplify your search by exploring the top three Catchpoint alternatives, discussing their pros and cons, and identifying the key factors that small businesses should keep in mind while making their choice. Our goal is to equip small business owners and startups with the knowledge and confidence to help small businesses make informed choices.
Let’s get started:
Catchpoint In A Nutshell
With a primary focus on Internet Performance Monitoring (IPM), Catchpoint enables businesses to actively test, measure, monitor, and optimize the performance of Internet-delivered applications and services. This is achieved through a unique combination of synthetic and real user monitoring through more than 1,379 global vantage points across 86 countries and 249 cities.
The platform is designed to cater to a variety of needs, including full-stack active application and network performance monitoring for both public and private enterprise locations. Real User Monitoring (RUM) and Endpoint Monitoring are also integral features, allowing businesses to track client browser and web app performance as well as device and end-user experience.
For those seeking an alternative to Catchpoint, it’s crucial to find a solution that offers a similar level of expertise, flexibility, and comprehensiveness.
What People Dislike About Catchpoint
Despite being a popular offering, there are many downsides to Catchpoint that generate counter-productive results for you. We have compiled a list of aspects that verified users tend to dislike about Catchpoint from various reputable review websites like TrustRadius, Gartner Peer Insights, and G2.
We have tried to select the most recent, elaborate, and sizeable organizations to give you a holistic outlook of Catchpoint’s drawbacks:
#1. Cost And Pricing Model
Catchpoint can be expensive, especially for startups and small businesses that need to monitor multiple servers. The point-based pricing system sometimes discourages comprehensive monitoring, as users may need to avoid setting up certain tests to control costs.
#2. User Interface and Performance
Some users have reported that Catchpoint’s user interface can be slow, particularly when switching between the new and legacy UI versions. On top of that, when analyzing data for more than three days, the interface may become sluggish, impacting user experience.
#3. Script Writing and Language Support
Based on comments, it is observed that Catchpoint requires simplifying its script writing process and providing more language support. While their customer support is helpful, users with limited coding experience tend to find it challenging to create complex tests.
#4. Data Retention and Reporting
Users have expressed a desire for more control over default data retention policies and more robust reporting capabilities, such as aggregating data from multiple tests or generating automatic reports with comparisons to previous periods.
#5. Last Mile Visibility
As per users, Catchpoint’s last mile visibility feature needs improvement, as it currently provides insufficient information. Users would like to see this feature integrated more seamlessly with synthetic monitoring.
Users find the documentation provided by Catchpoint to be less comprehensive and helpful, which limits users from getting the most out of the platform.
#7. Error Handling
Catchpoint’s waterfall section occasionally displays errors in Google Chrome when testing websites with many resources, making it difficult to extract data.
#8. Dashboard Limitations
Users have mentioned that the dashboard is limited to 10 widgets and time ranges cannot exceed seven days.
#9. Maintenance Notifications
Catchpoint could improve its notification system by incorporating machine learning techniques to reduce false alerts during maintenance periods or allowing users to specify maintenance windows to avoid unnecessary notifications.
#10. Node Management
Managing the Catchpoint nodes can be challenging, with some users reporting frequent issues. Additionally, users have requested better capacity monitoring and the ability to manually run tests to change the state of nodes.
If you feel that any of these shortcomings outweigh the benefits Catchpoint has to offer based on your organization’s unique needs, you must look for alternative solutions before it’s too late.
Remember, not all good software features have utility for your application areas and thus, you must prioritize features that will offer the most value to your monitoring strategy.
Things To Look For When Buying A Digital Experience Monitoring Tool
When choosing a digital experience monitoring (DEM) tool, you must keep the following factors in mind:
- End-user experience management: A good DEM tool should effectively measure end-user experience, providing end-user experience (EUX) health scoring, engagement metrics, and segmenting personas to help you understand your users’ needs and improve their experience.
- Monitoring capabilities across different devices: The DEM tool should be able to monitor endpoints such as desktops, laptops, smartphones, servers, and other computing devices to gain an outside-in perspective of application problems.
- Compatibility with your infrastructure: Ensure that the DEM tool is compatible with your virtual desktop infrastructure (VDI) or application virtualization environment, as these environments can pose unique challenges in understanding how application performance affects end-user experience.
- Proactive monitoring and issue identification: A good DEM tool should proactively monitor performance and pinpoint issues, whether they originate in the local network, end user’s device, ISP, data center, or SaaS applications like Microsoft 365, Salesforce, and Box.
- Comprehensive metric collection and analysis: The tool should collect and analyze multiple performance metrics to help diagnose and resolve website and application disruptions.
- Scalability and integration capabilities: Look for a DEM solution that can scale with your organization’s growth and easily integrate with your existing IT ecosystem to optimize your digital experience monitoring efforts.
3 Powerful Catchpoint Alternatives to Boost Your Small Business
Now that you have gained a comprehensive understanding of Catchpoint’s pitfalls and what you should look for in your ideal digital experience monitoring tool, let us glance through the top three Catchpoint alternatives for your small business:
Catchpoint Alternative #1: AppNeura
Developed by Avekshaa Technologies, a leader in Application Performance Engineering, appNeura is a powerful, AI/ML-driven DEM solution that’s tailored to address the complex app performance issues your startup faces. Its AI/ML capabilities have been trained on more than 1000 performance, availability, and scalability problems, enabling it to identify and solve complex IT performance issues in enterprises. And it doesn’t stop at merely identifying issues; it provides comprehensive, actionable insights across all kinds of devices and geographies.
Its end-to-end actionable insights, covering multiple devices and geographies can help your startup improve the customer experience, which is vital for the success of your digital initiatives. Despite catering to expert-level users, appNeura’s interface is designed to be simple and user-friendly. This makes it easy for you to utilize the platform’s super-refined insights and make data-driven decisions to improve your organization’s digital performance.
Its AI-driven, user-centric approach makes it a top Catchpoint alternative for startups looking to optimize their digital performance. With robust features and customizable models, appNeura can help you achieve exceptional application performance and an enhanced user experience.
It is available in both SaaS and Enterprise models, offering you the flexibility to choose the right solution for your startup.
Who can use appNuera
Digital-first businesses in sectors like:
- Banking and NBFCs,
- Life sciences,
Organizations that utilize the SaaS business model managed by a third-party cloud platform like AWS, Azure, and GCP can leverage appNeura’s capabilities.
Who will operate appNeura
- IT/Op managers
- Business Owners
- Product Owners
- Mobile User-Experience Monitoring
- Web User-Experience Monitoring
- Synthetic User-Experience Monitoring
Why Teams Love AppNeura
Let’s explore why AppNeura is the perfect choice for Catchpoint users looking for an alternative:
- Decade of Experience ingrained in its AI-ML tech: Built by a team with over a decade of experience solving 1000+ unique use cases, appNeura has this expertise ingrained in its AI-ML algorithms, which leverage non-intrusive smart agents to provide real-time insights into application performance.
- Proprietary Recommendation Engine: AppNeura’s recommendation engine offers personalized suggestions on optimizing application performance. By analyzing user behavior and application metrics, it provides actionable insights to enhance user experience and improve overall app health.
- ApDex: AppNeura’s patented App Health Scoring System, ApDex, offers easy-to-understand metrics that help you gauge your application’s health at a glance. This innovative system empowers you to make real-time data-driven decisions to enhance your app’s performance and reliability.
- Lightweight SDK Integration: AppNeura’s SDK is designed to be lightweight and easy to integrate, allowing you to monitor your app’s performance without impacting its user experience. This unobtrusive approach ensures that the monitoring process is seamless and efficient.
On top of these, it supports integration with 20+ collaboration and ticketing tools, making it a wonderful tool for all businesses.
Catchpoint Alternative #2: Glassbox
Glassbox provides real-time analytics across mobile apps and websites, using AI to identify compromised customer experiences and uncover optimization opportunities. It fosters collaboration among IT, product management, marketing, and compliance teams, helping improve customer journeys. With its secure, private cloud-based deployments, Glassbox is a reliable Catchpoint alternative for startups and small businesses looking to enhance their digital presence.
Why Teams Love Glassbox
Let us see what people have to say about Glassbox’s pros:
- Detailed Information and Organization: Glassbox provides users with clearly labeled information and date/time stamps, making it easy to organize and search through recordings for monitoring and analyzing user behavior.
- Proactive Error Identification: Users hail its ability to foresee error messages, troubleshoot, and address issues before customers start contacting them. This proactive approach helps maintain a smooth user experience on their websites.
- Intuitive Navigation and Filtering: Glassbox offers a transparent and user-friendly navigation system, allowing users to easily filter through large amounts of data and content without getting lost in menus or long lists.
- Valuable Insights: With just one session, Glassbox provides visibility into the client’s journey, page errors, and the revenue impact of these errors. Users can identify trends and bottlenecks, enabling them to make data-driven decisions to improve customer experience and predict future needs.
- Comprehensive Features: Glassbox offers a robust list of features such as reports, funnels, tagging, filters, and integration with Voice of Customer (VOC) feedback. These tools help users identify hidden issues, understand abandonment reasons, and store sessions of interest, ultimately enhancing the overall customer experience.
What’s the Catch
As a Catchpoint user exploring Glassbox as an alternative for your startup, it’s crucial to understand some of the pain points users have experienced with the platform:
- UI and Navigation Issues: Glassbox’s user interface can be clunky, with occasional filter and page loading issues. Its interaction maps and travel maps can also make it hard to find specific sessions.
- Playback and Scrolling: Glassbox’s playback and scrolling need improvements, including scroll button enhancements and better Fast Forward functionality. Users have repeatedly raised requests for a more intuitive experience, similar to YouTube’s preview feature.
- Session Management and Reporting: Users face session management issues like timeouts and changing session numbers in funnels. They are also rooting for better customization and flexibility in reporting for unique business needs.
- Locating Specific Sessions: Despite filtering options, users find it challenging to locate specific sessions, which can affect the efficiency of root cause analysis.
Hence, it may not be the best solution if you are looking for a DEM solution to get things done quickly and easily which may ultimately sabotage your digital product.
While Glassbox doesn’t provide the pricing structure upfront, it does mention that the primary pricing is based on 50k sessions/month and the listing pricing starts at $10k annually.
Click here for a free trial.
- TrustRadius: 8.8 out of 10 (46 Reviews)
- G2: 4.8 out of 5 stars (422 Reviews)
- Gartner Peer Insights: 4.9 out of 5 stars (92 Reviews)
Catchpoint Alternative #3: Dynatrace
Software intelligence monitoring platform Dynatrace simplifies complex cloud environments and accelerates your startup’s digital transformation journey. Dynatrace’s all-in-one solution, powered by its AI causation engine Davis, provides actionable insights into your apps, infrastructure, and user experience. It helps modernize and automate your cloud operations, deliver top-notch software quickly, and delight customers with unparalleled digital experiences.
Why People Love Dynatrace
As a Catchpoint alternative, Dynatrace has been highly praised by users for its wide range of capabilities and innovative features. Here are some of the aspects that make Dynatrace stand out as a top choice for monitoring and performance management:
- Rapid Issue Resolution: Dynatrace quickly resolves issues using session replay and root cause analysis, with ongoing innovation and contextual data use.
- Comprehensive Monitoring: Dynatrace offers a broad feature set for diverse environments, out-of-the-box capabilities, and customizable solutions for deeper analysis.
- Enhanced Visibility: Users enjoy improved application visibility and the ability to replace legacy tools, with continuous functionality expansion.
- Real-time Alerts & Analytics: Dynatrace provides live alerts, synthetic monitoring, and robust predictive analytics for proactive issue resolution.
- Exceptional Visualization: Users appreciate the clear visualization, easy problem identification, and tracking of calls through their systems.
- Detailed Monitoring: Dynatrace offers insights into processes and objects, such as queues, listeners, and channels, for comprehensive system monitoring.
What’s The Catch
In this section, we’ll discuss the main pain points that have been reported by Dynatrace users to give you a better understanding of what to expect:
- Quality Assurance: Users report concerns about Dynatrace’s product quality, citing half-baked features, interface issues, and inadequate responses to reported problems.
- Intractable API-First Approach: Non-developer users find the API-first approach frustrating due to a lack of an intuitive interface and inadequate API documentation.
- Learning Curve: Dynatrace’s steep learning curve can be challenging, especially in organizations with staff that aren’t necessarily very experienced.
- Cost & Pricing: High costs and a pricing structure tailored to larger enterprises make Dynatrace less accessible for smaller organizations.
- Documentation & Dashboard Customization: Users have time and again highlighted the need for improved documentation and more flexibility in customizing the centralized dashboard.
- Reliability & Transparency: Dynatrace frequently faces reliability issues with API changes and a lack of transparency in its pricing structure.
Clearly, it isn’t a great option for new organizations with limited budgets and fresh talent. We’ve shared top Dynatrace alternatives for small business in another article.
Dynatrace comes with a 15-day free trial and the paid plan starts at $11/month billed annually for 10k Digital Experience Monitoring Units.
Click here for a free trial.
- TrustRadius: 8.2 out of 10 (547 Reviews)
- G2: 4.5 out of 5 stars (1,101 Reviews)
- Gartner Peer Insights: 4.5 out of 5 stars (1,458 Reviews)
Wrap Up: AppNeura Is The Next-Gen Tool For Democratizing DEM Insights
What sets AppNeura Apart from its competitors is the fact that Google Analytics and Plausible Analytics are SEO-focused while mobile app analytics solutions may not give directly actionable insights.
For instance, if your app crashes after uploading files in a particular workflow, other analytics tools may help you know how many times a user visited this screen based on IP address.
But appNeura, on the other hand, helps you get a detailed understanding of the particular problem in the code that caused the issue as its AI algorithms are trained on more than a thousand real-life use cases faced across multiple sectors and regions over a decade.
Case Study: appNeura Helps Indian Bank Boost Login to Disbursement Ratio from 10% to 30%
Let us go through a case study that demonstrates appNeura’s capabilities in a real-life scenario:
A leading Indian bank was struggling with a low login-to-disbursement ratio of 10% and a loan application-to-disbursement ratio of 12%. It implemented appNeura’s advanced analytics capabilities to uncover the underlying issues and improve its performance.
How appNeura helped
- Identified OTP Authentication as a Barrier to Customer Experience:
appNeura discovered that the OTP (One-Time Password) authentication process was causing friction for customers and adversely affecting the overall user experience.
- Pinpointed Document Upload & Processing as a High Drop-Out Scenario:
appNeura’s analysis revealed that customers were experiencing difficulty with the document upload and processing stages, leading to a significant drop in conversions.
- Detected a Page Design Flaw Causing High Drop-Out Rates:
appNeura identified a flaw in the bank’s page design that contributed to an increased number of customer drop-outs.
To address these issues, tailored solutions at each stage of the conversion funnel based on appNeura’s suggestions:
- Streamlined OTP authentication process to enhance the customer experience.
- Improved the document upload and processing system to minimize drop-outs.
- Refined the page design to eliminate flaws and reduce customer drop-outs.
As a result of appNeura’s insights, the bank experienced significant improvements across multiple stages of the loan process:
- 20% improvement in log-in to loan application conversion.
- 20% improvement in the customer document upload process.
- 15% improvement in KYC (Know Your Customer) processes.
- 10% improvement in scrutiny and underwriting processes.
- 20% improvement in the disbursement process.
Thus, appNeura’s expertise and tailored solutions enabled the Indian bank to substantially enhance its performance, increasing its login-to-disbursement ratio from 10% to 30%. This remarkable improvement demonstrated the power of appNeura’s advanced analytics capabilities in diagnosing and addressing critical issues to optimize the customer experience and overall business performance.
Excited to make massive leaps in your digital business?