Why an expert is needed to understand the Customer Experience #RUM report?
In today’s age of digital services, enterprises are using multiple mobile and web applications to manage their services. Monitoring end user experience both on mobile and browser based access is an important part of the digital delivery and gaining lot of traction as end users with multiple choices are moving away at the slightest of disruption/ experience in the digital service.
There are multiple APM, RUM and synthetic products in the market, which gives plethora of dashboards, reports and alerts. To understand what is the real issue, which of the user groups are experiencing this problem, is the issue being caused by a version, mobile or usage pattern requires an expert to sift through the graphs, data and reports to identify an issue thus increasing the MTTR
Add to this the multiple applications being run by the enterprise – ITOPS , development and senior management teams have different KPI’s to manage their part of the business.
These tools add to the complexity of managing the infrastructure and solve the performance and availability issues and you would need an expert who understands these different tools to correlate information in helping to solve the customer issues.
appNeura’s mobile RUM is completely focused on simplifying this process for senior management or people with KPI’s to manage multiple applications a very simple dashboard which is very easy to understand
- Multiple Application Monitoring Capabilities senior people in an organization(CIO/CDO) will be able to view performance of the all applications in one dash board, they can monitor both mobile applications and web based application in one shot
- Single Index Number indicated for an application is derived from Number of samples breaching threshold response time, appNeura has extended this to include crash incidents, buffering time and timeouts to come up with a number ranging between 0 and 1 to indicate overall health status of the application
- Color Scheme (Green, Yellow and Red) is used to indicate the health at one go
- To identify reasons for Single Index Number not being in green can be found by a simple Pop up will show number of issues as well as samples breaching threshold which clearly indicate the reason for a lower score
Every digital service today has set of user groups , who opt for different levels of services and these needs to be managed by the ITops team with different set of granularity and SLA’s.
appNeura’s RUM product will allow these organizations to set and manage different SLA’s for these groups, it also captures different level of performance data from these set of users and makes it easier to manage these groups differently from a single user dash board.
To Summarize, Customer experience RUM in the digital age needs to be simple to use with all relevant information to keep the digital service performing at highest level of SLA’s and improving with every day