Slow loading times, frequent downtime, and poor user experiences can negatively impact your business’s bottom line. After having a negative experience on a website, 88% of online consumers are less inclined to revisit the site. This statistic alone emphasizes the importance of finding a solution...
UX design teams aim to ensure the design and usability of a given application meet the highest standards of customer experience. Research, usability testing, and sophisticated design techniques are applied at various stages of building the application to ensure the user gets exactly the outcome...
The past few years have witnessed the rapid expansion of the enterprise technology portfolio. The verdict is that this expansion is only going to continue, and the pace of change is only going to accelerate. More organizations will move to the cloud, adopt edge computing,...
Automation delivers value when manual tasks within the enterprise that are repetitive are automated. This increases productivity and reduces errors. Automation can be split into various categories, such as basic, process, integration, and robotic process automation. Each of these types of automation uses different techniques, tools,...
78% of business leaders agree that remote working is driving the adoption of automation technologies, as per Deloitte's Global Intelligent Automation report. According to Gartner, global spending on RPA tools reached $2.9 billion in 2022 – a 19.5% increase from 2021. Cathy Tornbohm of Gartner says that organizations...
As a young business, the last thing you want is to lose customers due to app crashes, poor user experiences, or pesky JavaScript errors. Hence, you need Digital Experience Monitoring (DEM) tools that are essential to ensure high-quality customer experiences. Dynatrace is a popular DEM...
"Companies that use technology to advance and elevate customer experience are the ones that will win," expressed Mila D'Antonio of Omdia at the 2022 Enterprise Connect event. With the advent of digital tools and technologies, customers now have access to multiple digital touchpoints, including mobile apps and web...
Cloud computing has enabled digital transformation to take place with ease across businesses. Users and devices are increasing as online service offerings become cost-effective, efficient, and easily accessible. Complicated workflows and sophisticated customer offerings are being migrated to the cloud at accelerated rates of deployment...
The impact made by digital channels today is so huge that even traditional business phrases like "Customer is King" have transformed into "Customer Experience is King." The success of any customer-facing initiative is defined and measured by the outcome experienced by customers for the whole...
Every year, enterprise IT spending sets new records as businesses attempt to win over customers with digital supremacy in both their consumer-facing and internal operations. Gartner predicts that nearly USD 4.6 trillion will be spent on enterprise IT initiatives in 2023. From redefining their operational landscape to setting...
